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Quick answers to the most common questions about orders, delivery, and authenticity
Yes, absolutely. We source all cosmetics, skincare serums, and makeup palettes directly from verified brand manufacturers, official distributors, and authorized international partners. We never sell replicas or grey-market duplicates.
Inside Dhaka Metro, deliveries arrive within 24 to 48 hours. Outside Dhaka, orders are delivered to your doorstep within 48 to 72 hours via our premier courier partners (Steadfast / Pathao).
Yes, Cash on Delivery is available across all 64 districts in Bangladesh. You pay only after the delivery rider hands over your package.
Any order with a total product value of ৳999 or more automatically qualifies for 100% Free Shipping anywhere in Bangladesh!
Yes. You can inspect the outer packaging and ensure the items match your order invoice before completing COD payment to the delivery rider.
If an item arrives damaged or leaking, simply message us on WhatsApp with a photo within 48 hours. We will dispatch a brand-new replacement to your doorstep at no additional cost.
You may cancel your order at any time before it has been dispatched from our central warehouse by calling our hotline at 01700-000000 or messaging on WhatsApp.