Hassle-Free 7-Day Returns

Happy Return & Replacement

Your satisfaction and safety are our top priorities

When can you return an item?

Damaged during transit or delivery

Incorrect item or shade received

Defective packaging or leaking pump

Near expiry date (less than 6 months)

Hygiene & Safety Requirements

Due to strict health and cosmetic hygiene standards in Bangladesh, opened, tested, or swatched cosmetics (such as lipsticks, serums, mascara) cannot be returned unless verified defective or mis-shipped upon delivery.

How to Claim a Replacement

Notify us via WhatsApp at 01700-000000 within 48 hours of parcel delivery.
Share photos or a short unboxing video showing the damaged or incorrect item alongside the invoice.
Our rider will deliver the correct replacement to your doorstep and collect the returned parcel.

Refunds processed within 3-5 business days via bKash, Nagad, or Bank.Contact Customer Care →